This site is owned and operated by AlburyCity using software licensed from Social Pinpoint.

For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.

Privacy and Information Management at AlburyCity
AlburyCity is committed to safeguarding the privacy and personal information of all participants engaging with this platform. We take reasonable steps to ensure compliance with relevant privacy legislation, including the Privacy and Personal Information Protection Act 1998 (NSW) and AlburyCity’s own policies.

The collection of personal information from Councillors, employees, volunteers, contractors, ratepayers and member of the public is required in order for Council to perform its statutory functions and to allow the effective provision of services.

"Personal information" is defined in the PPIPA as follows:

"Personal information means information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion."

The person does not have to be clearly identified by the information. It is only necessary that identity "can reasonably be ascertained from the information."

The Act also outlines information that does not constitute Personal Information as follows:

  • information contained in a publicly available publication
  • information about an individual's suitability for public sector employment
  • information about a person who has been dead for more than 30 years

The PPIPA offers enforceable privacy rights to the people of NSW and gives them the opportunity to:

  • amend personal information about themselves kept by Council
  • make a complaint if they feel that there has been misuse of their personal information by Council
  • make application for an internal review and/or make a complaint to the Administrative Decisions Tribunal if they are not satisfied with Council's course of action.

For more information on how AlburyCity collects, uses, and discloses personal information, please refer to our Privacy Policy.

Purpose of the Platform
This engagement platform has been developed to support AlburyCity's commitment to transparent and inclusive community engagement. The platform enables theme-based engagement, reduces consultation fatigue, and builds a robust database of information through continuous and meaningful dialogue with our community.

Information collected may inform AlburyCity’s strategic planning, policy development, and service delivery, ensuring that decisions align with the needs and aspirations of our community. Previous input may also be referenced for relevant projects to maintain continuity and consistency in our engagement processes.

How Will Your Information Be Used?
The information you provide on this site will be used to:

  • Administer and manage the platform and your account.
  • Send newsletters or relevant information (where consent is provided).
  • Respond to your queries and feedback.
  • Attribute content you post to your user profile.
  • Analyse site usage to enhance and improve our engagement tools.
  • Support decision-making processes in line with AlburyCity’s objectives.

While we take steps to anonymise survey responses, participants are encouraged to avoid including identifying details in their submissions.

Moderation and Security
To protect the integrity of discussions, AlburyCity moderates the platform to ensure compliance with our guidelines and prevent undue influence by individuals or groups. We monitor for spam, inappropriate behaviour, and duplicated accounts to maintain a safe and respectful space.

While AlburyCity takes reasonable measures to secure the platform, users are advised that the internet is not entirely secure. We recommend exercising care in the information you choose to share and taking precautions to safeguard your devices from potential risks, including viruses.

Third-Party and External Links
From time to time, AlburyCity may work with consultants or third-party service providers to deliver specific engagement outcomes. If personal information is shared with these parties, it will be anonymised unless otherwise disclosed.

This platform may also contain links to external websites for your convenience. Please note that AlburyCity does not endorse, control, or guarantee the security, accuracy, or relevance of linked sites. Visitors are subject to the terms and privacy policies of the external sites they access.

Access and Correction of Your Information
You have the right to access, correct, or request the deletion of your personal information. For assistance, please email info@alburycity.nsw.gov.au.

Cultural Sensitivity
AlburyCity respects Aboriginal and Torres Strait Islander communities and their cultural protocols. While we strive to avoid displaying images of deceased individuals, visitors are advised that this site may contain such imagery. If you identify any issues, please contact us to address the matter promptly.

General Disclaimer
This platform is intended to provide general information and facilitate public input. Users are encouraged to independently verify the accuracy and relevance of information provided and seek professional advice where necessary.

AlburyCity will not be held liable for any loss or damage arising from reliance on information provided on this platform or linked external sites.

For further information or assistance, please contact the Communications and Engagement Team at info@alburycity.nsw.gov.au