Help shape safer and more respectful online community spaces
Social media plays an important role in how AlburyCity shares information, connects with the community and encourages conversations about local projects, services and events.
We’re inviting community feedback on a suite of updated draft social media documents designed to support safe, respectful and transparent online engagement across AlburyCity-managed platforms.
The draft documents include:
- Draft Social Media Policy
- Draft Social Media Procedure
- Draft Community Guidelines
- Draft User Generated Content Guidelines.
Why are these documents being reviewed?
The digital environment changes quickly, and online expectations continue to evolve.
These draft updates respond to:
- changes in social media platforms and online behaviours
- updated NSW Office of Local Government guidance
- the inclusion of Child Safe Standards
- clearer moderation expectations
- improving online safety for both community members and Council staff.
The updated documents aim to support respectful conversations while helping ensure Council’s social media channels remain welcoming, informative and safe for everyone.
What’s included?
The draft documents outline:
- how AlburyCity uses social media platforms
- expectations for respectful online behaviour
- how comments and content may be moderated
- guidance around user-generated content
- protections to support children and young people online
- responsibilities for Council staff managing social media platforms.
Why your feedback matters
Social media is often one of the fastest and most accessible ways for the community to connect with Council.
Your feedback will help ensure these documents:
- support open and transparent communication
- encourage constructive online discussion
- reflect community expectations
- balance free participation with community safety
- create clear and consistent moderation practices.
Have your say
We’re seeking feedback on the draft Social Media Policy and associated documents before they are finalised.
You can:
- review the draft documents online
- complete the submission form below
- email feedback to info@alburycity.nsw.gov.au
- speak with an AlburyCity officer
- view hard copies at AlburyCity offices and libraries
Making a submission
We welcome your feedback on the Draft Social Media Policy and Guidelines. Submissions will be received until 5 June 2026 and can be submitted via the form below or addressed to:
Team Leader Communications and Engagement
PO Box 323
Albury, NSW 2640
or email us at:
Submissions are not confidential. Submissions, summaries of submissions, and/or names and addresses of people making submissions may be included in publicly available reports to Council and Council's website. Please see our Privacy Policy for more information.
What happens next?
All community feedback received during the exhibition period will be reviewed and considered before the final documents are presented to Council for adoption.
